Roger,

    (And to Steve and everyone who worked on my truck, please pass this along to them)  I just got my '98 Ford F150 back from spending $3500 at your shop and I think it's probably the best $3500 I ever spent.  It takes me over an hour to get home and I drove through stop and go traffic as well as 70 MPH highway speeds and the truck runs better than it has in a couple of years.  I said I wanted it serviced to last me another 100,000 miles (it has almost 100,000 on it now) and I fully expect it to. I was used to getting this kind of service from Sam Tate's full service shop in Sugar Land (Colony One Auto) and am glad I have found another comparable shop in our new area.  Many thanks for the service.

Larry Morris
"Roadrunner Ranch"
Wimberly, TX

The customer service provided by Chad was excellent.  The attention and courtesy I received is rarely seen anymore.  I was also impressed that my truck was returned to me CLEAN!  (I have 7 children.  It’s never clean.)

 

I especially appreciated the “check-up” (SBQC) you performed at no charge.  I am now aware of problems I wasn’t aware existed. 

 

Best thing was GREAT customer service and your repair work was done on time, as promised.

 

Amy Hollon

 

August 23, 2006

 

Dear Cambridge,

 

I just want to thank you for all the repair work you did on my 1996 Plymouth Voyager.  I couldn’t be more pleased.  I feel like I am driving a new vehicle.  I even got out my owner’s manual to refresh my memory.  I was going to thank you personally when I delivered the insurance checks to you, thinking they would be sent to me, as was the first one.  But now I understand the two remaining ones are being sent directly to you.  So here is my message of thanks by mail.

 

Sincerely,

 

Raymond Johnson

 

Dear Steve,

 

This is just a “quickie” to express our thanks and appreciation to you, to Chad at your Reception Desk, and to the skilled mechanics who recently worked on our two cars.  Your mechanic put our 1971 Willow Green Karmann Ghia and our 1980 Dark Blue Lincoln Continental MKVI back in tip-top operating condition.  We have owned those two cars for so long that they are literally a “part of the family”, and, therefore, we deeply appreciate the work your people recently did on our cars to make them operate so smoothly and dependably.

 

We hope our thanks and appreciation will be passed to those personnel who worked on our cars.  Thanks again.

 

Sincerely,

 

Robert Maling

Colonel, US Army, Retired 

 

Dear Chad & Tony,

 

Wow!  You are the epitome of SERVICE!  Since I’ve been bringing my Saab to Cambridge, I’ve found that the work certainly is done well and is guaranteed, and I’ve very much appreciated being ferried to and from (even have had the use of a free rental car when the work took longer than expected), and have loved having a clean, newly washed car after the service or repair has been completed. 

 

The totally unexpected event today was the replacement of a battery in each of my keys – no charge!  Extraordinary!  You are working very hard to restore my faith in car repair – and doing an excellent job.  I thank you for the batteries and for putting them in.  You made my heart sing!  (Truffles are good, too!)  I shall continue to spread praisesl

 

Sincerely,

Jonanne Lee

 

PS  I discovered this afternoon that my daughter-in –law’s car was there today, too – brake light switch.  Word spreads and spreads.

Steve,

Just a quick note to let you know how pleased we are with our Cambridge "experience."  We have had major maintenance (transmission/tune up/cooling system, etc.) done on both my wife's car and my pickup recently, and we couldn't have been treated more courteously or professionally.  And since I rely on my truck to make a living, I appreciate your prompt, efficient service more than you know.

I learned mechanics on flathead Fords, so you can probably imagine that I gave up a long time ago trying to stay on top of the complex systems in these modern cars.  Thanks so much for shooting straight and treating folks right.  Don't ever change your business philosophy!

Best wishes,

 

John and Connie Rooney
Rooney Custom Woodworks

Dear Steve:

Just a short note to tell you how “Thankful” we were that you came to our assistance Sunday – “Like an angel from heaven”.  We are so grateful for your assistance.  So far my car has done well.  God bless you and your family.  It was a “Great Relief”-

Sincerely in Christ,

Louise & Vernie Hairston

 

Dear Mr. Gehrlein

 

Just had to write a note to commend you on a great company and personnel. On Thursday, July 26, I called and spoke with Chad and set up an appointment for Monday, July 30 to replace the brakes and check out everything on my 2004 Kia Sedona. To my surprise and relief, your mechanics said I still had 80% brake pads and didn’t need brakes. You could have put on new brake pads and I would not have known the difference! They did find 2 issues I was unaware of that I will need to address with Kia under my Kia warranty. Also, I really appreciated the”chauffer” services to and from work.  The young men were very courteous, friendly and careful drivers. And to wash and vacuum my “pig pen” was over the top! (Not to mention the truffles!) I also want to mention Tony Shanklin who explained everything on the statement to me. Good works go a long way and I can assure you all my friends will hear about your services!

 

Thanks again,

Sandy Collins

 

Steve,

 

My name is Kevin Johnson.  I have been a customer of your shop for the last 10 years .I just want to drop you a note and let you know how much I appreciate your shop’s service to my vehicles and the professional courtesy the guys up front have shown me (Tony Shanklin, Louis Hernandez, Roger Osborne, Chad Miller).  I am a medical sales representative and travel about 65,000 a year throughout our great state.  It is imperative that my GMC 2500 stay in perfect running order or I don’t make any money.  Your whole gang (boys up front and back) take great care of me and I am very grateful for the service you provide.

 

Thanks again, a loyal customer

 

 

Kevin M. Johnson

 

Thank you so much for the info about the mirror.

This is why I like Cambridge Auto and recommend them…you told me the best option, which was doing it myself, not just “bring it in and we’ll fix it.”  Thank you again for your honesty and sincere approach of doing what is best for the customer instead of only thinking about making money for the shop.  It is

 

GREATLY appreciated.

 

Craig Luedke

 

Steve,

Just a quick note to let you know how pleased we are with our Cambridge “experience”.  We have had major maintenance (transmission/tuneup/cooling system, etc) done on both my wife’s car and my pickup recently, and we couldn’t have been treated more courteously or professionally.  And since I rely on my truck to make a living, I appreciate your prompt, efficient service more than you know.

 

I learned mechanics on flathead Fords, so you can probably imagine that I gave up a long time ago trying to stay on top of the complex systems in these modern cars.  Thanks so much for shooting straight and treating folks right.  Don’t ever change your business philosophy!

Best wishes,

John and Connie Rooney

 

Judy & Steve:

 

Thanks for the information on the scheduling. I am a new customer, having taken advantage of the Sweetheart Introductory Offer last Monday. The service was superb and the staff members were absolutely professional in every respect. It is almost an afterthought that I mention the excellent work that your team performed on my 2003 Mazda Tribute.

 

Although I live in Schertz I will continue to bring my Mazda and my 1997 Lincoln Towncar to Cambridge Auto for alll future maintenance and service.

 

Thanks again for making my first visit an extremely pleasant experience.

 

Wally Cornelison

Schertz, TX

 

Judy,

I have only been a customer with Cambridge for a short time, thanks to a friend of mine.  I remember the first time I took my truck there, Steve took the time to drive it around and explain to me what was happening with my vehicle.  Since then I have taken it in a couple more times and have been more than pleased with the service that I have received.  It is not only the great service and care that our vehicles receive, but also the customer service that comes as part of the package.  The “tokens of appreciation” mean a great deal to all of your customers I am certain…from the Christmas card with Steve Bucks…to the call I received from Chad the other day just to “check in” to see if all was well with his “favorite truck”…to the emails you send.

 

As a female, it is easy to be taken advantage of, especially if you are not accompanied by a gentleman when a vehicle is left off for servicing.  I can say that I have great trust in Cambridge and highly recommend to others who can benefit from your services.

 

Thank you for always taking care of the customers and their needs!

Rachel Stine

 

When we first encountered Chad Miller, he was working on the service desk.  He was knowledgeable, professional, and efficient.  We felt like we had a “friend in the car business”.  We still do, even though his responsibilities have expanded.  He and your shop did great work on our old Ford Expedition, and he was the first person to advise us that, yes, our old Jaguar was salvageable.

 

Chad is a great asset to Cambridge.  He and your other great employees are the reason we keep coming back.  We like most folks have had our share of auto repair nightmares, and we appreciate the honesty and work ethic evident at Cambridge.  Chad epitomizes those values.  Kudos to him!

 

Thanks,

Robert Kavanaugh