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Cambridge Auto Center
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Steve Gehrlein, Car CounselorSaturdays KTSA Radio, AM 550, 11:00 am – 1:00 pm and Sundays KTSA Radio, AM 550, 1:00 pm – 400 pm
Owner of very successful Cambridge Auto Center in San Antonio, TX and graduate of St. Mary’s University, Steve is already a familiar voice to tens of thousands of Texans, currently hosting an extremely popular radio program called The Automotive Show in San Antonio and all of south Texas. He is also the author of Save $$$ on Car Repairs which offers valuable tips to the consumer on how to avoid getting ripped off by unscrupulous mechanics. He’s been declared an expert witness by the Fourth Circuit Court of Appeals and the 150th District Court and has testified in over 250 court cases involving automobile claims. And don’t get him started on politics! There’s no question that Steve’s tremendous rapport with his audience, built on a framework of extensive knowledge, integrity and the ability to share that knowledge in an understandable and believable manner, makes him a listener’s “friend”. Steve’s passion, whether for the quality of a product or service, integrity of a supplier, or the issues he feels strongly about, like clean air, has kept people tuned in for almost 18 years.
Cambridge Auto Center, Inc. has been in business since 1984. 4 Common Misconceptions about Vehicle Repair
Misconception #1: Your vehicle manufacturer specifies regular maintenance schedules just to get you back into their shop to make more money off of you.
No. Although manufacturers are making vehicles that last longer and require less overall maintenance, they do require some preventive maintenance. If maintained properly, you can expect your vehicle to go over 100,000 miles without major service. For example, most engines have timing belts that must be replaced before they wear out and break and cause even more expensive damage. A quality shop will alert you to maintenance items that will need attention.
Misconception #2: A shop can give you an accurate price quote over the phone without seeing your vehicle.
NO. You can waste your time calling 20 different shops and get 20 different price quotes and chances are every one of them will be wrong. Unless the shop has had a chance to examine or test drive the vehicle in person, there is no way to accurately diagnose your problem and give you an accurate price quote.
Beware of any shop that is willing to give you a quote over the phone without seeing the vehicle. Most likely they’ll tell you a real low price just to get you to come in and then hit you with a much higher price once you get there.
Misconception #3: Most repair shops will recommend extra work just to get you to spend more money.
The fact is, any repair shop that doesn’t look for potential problems is actually doing you a great disservice. Quality shops will inspect the overall condition of every vehicle that comes into their shop to uncover those inexpensive repairs that may be needed now, before they turn into major expenses later. Something as simple as discovering and then changing a worn belt may save you the danger and embarrassment of breaking down on a busy highway and an expensive tow charge.
Misconception #4: All repair shops are the same.
No, new vehicle technology requires constant training to keep up with all the changes. It also requires the shop to have the latest diagnostic equipment available. Ask around; has anyone you know had a good or bad experience with a particular repair shop? Try to find a shop that has a lot of repeat customers. Customers are more likely to stay with a repair shop they trust. Finally make sure they guarantee all their work with a 24-month, 24,000-mile warranty.
Here are six questions you should ask any auto repair shop before you use them:
Cambridge Auto Center can answer “yes” to all the above questions. Call today, 210-697-9600.
Our Philosophy
Our warranty is simple: If you’re not satisfied, we’ll make it right. We never lose sight of the fact that a satisfied customer is our best advertisement. Further we sincerely feel that it is an honor to provide you with the finest quality workmanship and parts available. Your satisfaction with our service is a matter of personal and professional pride.
If you have a problem: Call and let us know the symptoms your vehicle is experiencing. If possible, bring your vehicle by while the problem is occurring. You don’t need to bring your repair order with you, we have it on file.
We will: Inspect your vehicle and road test it with you, if needed. Deliver you back to work or home. Analyze the cause of the problem. Call you to keep you informed. Repair the problem and get you back on the road again.
Terms: Unless otherwise specified, Cambridge Auto Center, Inc. warrantees all repairs for 24 months or 24,000 miles on parts and labor, (commencing on the date of the customer’s invoice) against defective parts and workmanship, providing the vehicle has been properly driven and maintained according to the manufacturer’s recommended schedule, when the vehicle is returned to us for warranty work. This warranty excludes used parts, or parts not purchased by Cambridge Auto Center, Inc. Cambridge Auto Center, Inc. will warranty only the defective parts or labor and is not liable for incidental damages beyond the defective parts or labor.
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